I am really trying to avoid negativity in these musings ...but...sometimes things happen that really get me going and that really need telling purely for their unreasonableness and after that, well, the day is any ones guess.
A few days ago I ordered some stuff online from IKEA. Now I am not a fan of IKEA, yes some of their stuff is good but most of it doesn't appeal to me and no I don't like food that I can't pronounce the name of. What we ordered is functional, probably temporary for a year or two and will most likely fit with what we have already. IKEA has been around for a while and is lauded for its clever design and good service. But not this time. Online they were happy to take my money, which they have, they were happy to email me an anticipated delivery day of about 1 week - 2 Sep - , which was fine and then today the phone rings and its some bloke from their courier company telling me actually it can't get here until the 16th Sep. I think I am relatively patient so I patiently replied to dontreply@ikea.co.uk, then found their website to see if I could get another e mail address and then I phoned them.
Once again, as patient as I am I listened for some time to their wonderful music whilst on hold and then eventually I get to speak to Brad, I try and put the saga into perspective, telling him that it took 6 weeks to get our personal effects from SA to our door in the UK in a container on a ship which was at risk of pirate attack and storm swells the size of the Empire States building, surely it doesn't take 3 weeks from Petersborough to get stuff to me? Am I being unreasonable I beg?
He tells me, in such a nice patient voice because I'm now ranting a bit, that I should phone the courier company and find out why they can't deliver earlier. When I point out that I didn't buy the bloody stuff from the courier company I bought it from IKEA and quite frankly its their problem to sort it out he agrees and promises to call me back.. Which he does, only to tell me they can do nothing about it and if I want to cancel the deal I can. So I do. And now we wait for 5 days to get my money back.
This service from IKEA is shit.
And so to calm down we go to lunch. The kids need pizza so we go to Franki & Bennys. Food was OK when it eventually got to the table. I am fussy about service I know that but I have low expectations coming from SA, and here the service was terrible. I'm sorry I can't word it any better. The manager, at least I think he was the manager was clueless. This is what I want. Acknowledge me when I arrive at your restaurant, in other words, say hello or at the very least make eye contact with me, and point me at a vacant table, of which there were a few, if your rule is wait to be seated. That's all, I can wait a minute or two for a menu, I can see you're busy, I know your pain but don't walk past me repeatedly while I'm standing at your front door and ignore me. I'm not there for my health. The tone was set. I wasn't going to see much of the good stuff after.
Right. That's my whining for the day. The 'You're Shit' Onion today is jointly awarded to IKEA and Franki & Benny. You will see little of me from now on.
Until tomorrow.
No comments:
Post a Comment